Best Airport Services Provider
The membership or services provider travellers rely on for consistent access across many airports.
What this award recognises
This award recognises companies that deliver access to airport services, such as lounges or fast track, through a membership, card or subscription model spanning multiple airports and providers.
What the jury looks at
- Breadth of the airport and provider network
- Consistency of the experience across locations
- How clearly membership terms and usage are communicated
- How access problems on the day are handled
- Member satisfaction and retention
These points sit alongside the ten general judging areas.
Evidence that helps
- Network size: airports and providers covered
- Membership terms documentation
- Support resolution data
- Satisfaction or retention figures
- Screenshots of the member-facing app or card experience
Who should enter
Membership programmes, access-card providers and services aggregators operating across multiple airports. Read how an entry moves from application to winner before you start.