Airport Ground Services awards
Recognising the services that help travellers reach the airport, leave the airport, and manage accommodation needs before or after a flight.
2 categories
-
Best Airport Services Provider Discover the Best Airport Services Provider award, recognising excellence in airport passenger services, customer experience, reliability and accessibility.View category
-
Best Chauffeur & Airport Transportation Service Explore the Best Chauffeur & Airport Transportation Service award, recognising excellence in airport transfers, passenger comfort, safety and reliability.View category
The award goes to the company selling or operating the service, judged on the traveller's experience from booking to arrival.
What the jury looks at
- Booking experience and price transparency
- Reliability of the service itself
- Communication before and during the service
- Handling of delays, changes or problems
- Customer satisfaction
These points sit alongside the ten general judging areas.
Evidence that helps
- Booking flow screenshots
- Reliability or performance data
- Customer satisfaction or review data
- Booking volume for the entry period
- Evidence of problem handling
Who should enter
Companies selling or operating airport transfer, parking and airport-hotel booking services.